Does this work on blonde hair?

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective.

Is the Infinity safe to use on it near tattoos?

We recommend not treating on tattoos or permanent makeup, dark brown or black spots, (such as large freckles, birth marks, moles or warts). Treating any area with the Silk'n devices that is dark in color or has more pigment can result in adverse effects such as blisters and skin color changes (hyper - or hypo-pigmentation). You may also wish to cover the area with material that will not absorb the light such as a white cloth or white medical tape during treatments to avoid accidentally flashing over the area.

Hi! I\'m patiently waiting for my Silk\'n to arrive in the mail and I\'m excited to try this product. I know you shouldn\'t do laser hair removal over a tattoo, but how should I go about covering up my tattoo safely? Thank you

We recommend not treating on tattoos or permanent makeup, dark brown or black spots, (such as large freckles, birth marks, moles or warts). Treating any area with the Silk'n devices that is dark in color or has more pigment can result in adverse effects such as blisters and skin color changes (hyper - or hypo-pigmentation). You may also wish to cover the area with material that will not absorb the light such as a white cloth or white medical tape during treatments to avoid accidentally flashing over the area.

Do you smell the hair burn like in salons? That means they got the root of the hair and they suggest to get it done about 4 -8 weeks … depending on the hair cycle.. True with this also?

The smell may be from hair that is left on the skin and was not completely removed from shaving. Complete your treatments on clean shaven skin. You will not smell burnt hair from the root. HPL is not as intense as professional laser.

Why can\'t this product be used 2 Xs a week if there is no sensitivity to the treatment?

You can treat once a week - this does not guarantee faster results however, it would help increase your chances of catching the hairs in the active stage of growth. Hairs in some areas are known to grow at different times and grow thicker.

Is this the Infinity 2.0 that also has blue light function with it?

The Cleaning box is sold separately through our Customer Support team. One of our representatives will be more than happy to place an order for you. Our toll free # is 1-877-367-4556 Mon-Fri 9am-6pm ET.

It doesn\'t include the cleaning box where you put it on after using it? Then where can I get it?

The Cleaning box is available to purchase through our Customer Support team. Please contact us on our toll free # 1-877-367-4556 Mon-Fri 9am-6pm.

Does this work for dark red hair?

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective. It should work on dark red hair as long as there is pigment.

Once you get to the 8th treatment it says to use as needed, I\'m curious to know how often I can use it? Can I use it every week after the 8th treatment until I reach the desired effect? Also can you use it on an area with hair without shaving the area? Like for example on my face/ upper lip but I really don\'t want to shave my lip.. Thanks in advance!

You can treat once a week, this may not guarantee faster results however, you may catch the hairs in the active growth stage. We understand that many women are not comfortable shaving their face, but it is important to remove the hair on the surface of the skin while keeping the root of the hair intact. For this reason you must shave as opposed to waxing or plucking the hairs, or using chemical depilatory creams. All of these methods remove the follicle, thus compromising the results. If there is hair on the surface of the skin, it will simply burn the hair off and not get to the follicle, leaving the treatment ineffective. If you do not want to shave your face, you can also clip or trim the hair as close as possible to your skin using cosmetic scissors or an electric trimmer before treatments.

My BellaFlash is not working, light is flashing and there is no impulse.

One reason may be lighting. Stay away from overhead lights, lamps or windows that allow direct light in - this type of light can create a shadow and read your skin tone as being too dark. For further assistance our toll free number is 1-877-367-4556 Mon - Fri 9am - 6pm ET.

Hi. Will this work on brown skin Tone and black hair ?

Our hair removal devices use HPL technology and the flash that is emitted looks for the first pigment before converting in to heat. Since it cannot differentiate between skin or hair pigmentation, if the skin is dark, the flash may immediately be drawn to it and may result in adverse reactions. Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing. Here is the link https://silkn.com/products/silkn-flash-go-compact-hair-removal-device If you think your skin tone falls within the suitable range, you should still use your device with caution; we recommend doing a couple of test flashes with each level, on each area that you plan to treat. For example, if you want to treat your legs - start at Level 1 and do a couple of flashes on your legs. Wait 24-48 hrs and if you do not get a reaction, you should be okay to treat this area at this level. Again, you should follow this protocol with each area, at each level to determine which level you are able to tolerate.

Is this safe on dark skin tones?

Our hair removal devices use HPL technology and the flash that is emitted looks for the first pigment before converting in to heat. Since it cannot differentiate between skin or hair pigmentation, if the skin is dark, the flash may immediately be drawn to it and may result in adverse reactions. Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing. Here is the link https://silkn.com/products/silkn-flash-go-compact-hair-removal-device If you think your skin tone falls within the suitable range, you should still use your device with caution; we recommend doing a couple of test flashes with each level, on each area that you plan to treat. For example, if you want to treat your legs - start at Level 1 and do a couple of flashes on your legs. Wait 24-48 hrs and if you do not get a reaction, you should be okay to treat this area at this level. Again, you should follow this protocol with each area, at each level to determine which level you are able to tolerate.

Does this product remover hair permanently

Our hair removal devices emits a pulse of energy (HPL) which is absorbed by the pigment in the hair shaft. After a series of treatments there will be less hair growth in the treatment area, and eventually the hair will cease to grow.

Which one is better in terms of product results and intensity. Silk and Go Express or Infinity

In addition to optical light energy found in HPL, our new eHPL technology uses galvanic energy to open your pores, allowing the Infinity to treat thick, stubborn hairs right at their root even more effectively. The Flash&GO Express and The Infinity are able to reload faster than other technologies, allowing for more pulses in a shorter amount of time for speedy treatment that fits your schedule. Both devices are designed to last a lifetime, you will never have to worry about replacing your cartridge.

How does the Glide and the Infinity compare?

In addition to optical light energy found in HPL, our new eHPL technology uses galvanic energy to open your pores, allowing the Infinity to treat thick, stubborn hairs right at their root even more effectively. The Infinity is also able to reload faster than other technologies, allowing for more pulses in a shorter amount of time. The devices sold on our official website are designed to last a lifetime, you will never have to worry about replacing your cartridge.

Will this work for someone with PCOS?

Results vary with individuals depending on many factors - for example, skin tone, hair colour, energy level being used, area being treated. We recommend treating at the highest energy level you are able to tolerate in order to maximize the effectiveness of each session. If you are treating the face, which is generally a more difficult area to treat, and if you have PCOS, which causes a hormone imbalance and can result in excessive facial hair growth, you can expect results to take longer than the average treatment time (sorry to be the bearer of bad news!).

Would dyeing white or grey hairs allow the device to treat those hairs?

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective. The root has to have pigment for the device to be effective. Dyeing the hair will not color the root only the surface of the hair.

Hi, I have dark brown skin and black hairs.Is silk,n infinity will work on me and safe for my skin colour.

Our hair removal devices use HPL technology and the flash that is emitted looks for the first pigment before converting in to heat. Since it cannot differentiate between skin or hair pigmentation, if the skin is dark, the flash may immediately be drawn to it and may result in adverse reactions. Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing. Here is the link https://silkn.com/products/silkn-flash-go-compact-hair-removal-device If you think your skin tone falls within the suitable range, you should still use your device with caution; we recommend doing a couple of test flashes with each level, on each area that you plan to treat. For example, if you want to treat your legs - start at Level 1 and do a couple of flashes on your legs. Wait 24-48 hrs and if you do not get a reaction, you should be okay to treat this area at this level. Again, you should follow this protocol with each area, at each level to determine which level you are able to tolerate.

What is the difference between this Silk\'n hair removal device and the other Silk\'n hair removal models?

All of our hair removal products use the same great HPL (Home Pulsed Light) technology and follow the same treatment schedule for the same results. The difference between all of our models is the shape, colour, and number of flashes that come pre-loaded/per cartridge with each machine. All of our hair removal devices can safely be used on any facial area below the cheekbone (sideburns, cheeks, jawline/chin, upper lip) and most other areas on the body. In addition to optical light energy found in HPL, our new eHPL technology uses galvanic energy to open your pores, allowing the Infinity to treat thick, stubborn hairs right at their root even more effectively. The Infinity is able to reload faster than other technologies, allowing for more pulses in a shorter amount of time for speedy treatment. Our hair removal devices sold on our website are designed to last a lifetime, you will never have to worry about replacing your cartridge.

Can I use the Infinity hair removal device every week?

You can treat once a week, this does not guarantee faster results however, it may help increase the chances of catching the hairs in the active growth stage.

Bonjour. Ça marche avec les cheveux blanche sur la visage? Merci

Nos appareils d'épilation Silk'n ne sont pas efficaces sur les cheveux blonds / blancs ou gris et certaines nuances de poils rouges. L'appareil nécessite une pigmentation dans les cheveux pour que la lumière «trouve» les cheveux, et donc sans pigment, les traitements sont inefficaces. La racine doit avoir un pigment pour que l'appareil soit efficace

Can i use your product on my skin type? I am mixed ethinicity with medium dark skin & have dark body hair

Our hair removal devices use HPL technology and the flash that is emitted looks for the first pigment before converting in to heat. Since it cannot differentiate between skin or hair pigmentation, if the skin is dark, the flash may immediately be drawn to it and may result in adverse reactions. Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing. Here is the link https://silkn.com/products/silkn-flash-go-compact-hair-removal-device If you think your skin tone falls within the suitable range, you should still use your device with caution; we recommend doing a couple of test flashes with each level, on each area that you plan to treat. For example, if you want to treat your legs - start at Level 1 and do a couple of flashes on your legs. Wait 24-48 hrs and if you do not get a reaction, you should be okay to treat this area at this level. Again, you should follow this protocol with each area, at each level to determine which level you are able to tolerate.

Hi. Does the US version works on dark skin (VI)? Or can you tell me how can I order the version that applies for dark skin? It would be an international shipping to Costa Rica. Thanks

We do not recommend using our hair removal devices on darker skin tones.Our hair removal devices use HPL technology and the flash that is emitted looks for the first pigment before converting in to heat. Since it cannot differentiate between skin or hair pigmentation, if the skin is dark, the flash may immediately be drawn to it and may result in adverse reactions. Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing. Here is the link https://silkn.com/products/silkn-flash-go-compact-hair-removal-device If you think your skin tone falls within the suitable range, you should still use your device with caution; we recommend doing a couple of test flashes with each level, on each area that you plan to treat. For example, if you want to treat your legs - start at Level 1 and do a couple of flashes on your legs. Wait 24-48 hrs and if you do not get a reaction, you should be okay to treat this area at this level. Again, you should follow this protocol with each area, at each level to determine which level you are able to tolerate.

Hi there, can I still get the same deal you had around Christmas when the Silkn infinity was $300 something? Also, can it be used on private parts?

We cannot offer the same price as we did during the Holiday season. we invite you to continue visiting our website for future sales and promotions. All Silk’n hair removal products are designed for body hair removal anywhere from the face (below the cheek bone) down. It is not recommended to use Silk’n on nipples and genitals (male or female). When we use the term 'genitals' we are referring to the complete vaginal area. We do not recommend treating directly on the genitals as this area has more sensitive skin, as well can has more pigmentation which puts you at a greater risk of an adverse reaction, such as blistering. ​

How many pulse light does it have in comparison to the express and go model?

The Express and Infinity are both designed to last a lifetime, you will never have to worry about replacing your cartridge.

is this machine can do in women area? thanks

It is not recommended to use Silk’n on genitals (male or female). When we use the term 'genitals' we are referring to the complete genital area. We do not recommend treating directly on the genitals as this area has more sensitive skin, as well can has more pigmentation which puts you at a greater risk of an adverse reaction, such as blistering. The bikini line is a common treatment area for Silk'n users, however you must be careful when getting too close to the genital area. The bikini line would be considered skin along the lower abdomen and between the legs that is exposed by bikini style undergarments. We do not recommend treating the genital area but consider completing a full bikini - which will be very close, but not a full Brazilian.

does it work on black skin

Our hair removal devices use HPL technology and the flash that is emitted looks for the first pigment before converting in to heat. Since it cannot differentiate between skin or hair pigmentation, if the skin is dark, the flash may immediately be drawn to it and may result in adverse reactions. Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing. Here is the link https://silkn.com/products/silkn-flash-go-compact-hair-removal-device If you think your skin tone falls within the suitable range, you should still use your device with caution; we recommend doing a couple of test flashes with each level, on each area that you plan to treat. For example, if you want to treat your legs - start at Level 1 and do a couple of flashes on your legs. Wait 24-48 hrs and if you do not get a reaction, you should be okay to treat this area at this level. Again, you should follow this protocol with each area, at each level to determine which level you are able to tolerate.

Is this device effective for white or lighter hair ?

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective.

Is it recommended to purchase the Silkn Infinity along with the Cleaning box? How does the Cleaning Box work?

The Silk'n Cleaning box is a add-on for disinfecting your Infinity. The Silk'n Cleansing Box disinfection system is a clever invention to disinfect your hair removal device. Simply put your hair removal device in the Cleansing Box and your device is thoroughly disinfected within just 6 to 7 minutes. The secret lies in the Cleansing Box’s blue LED light, which is well known for its antibacterial effects. The bacteria cells absorb this blue light and die. After disinfection your hair removal device is hygienically clean, so sharing your device with your partner, for example, is no longer a problem.You can certainly purchase the Infinity without the cleaning box.

What is the different between with cleansing box or without?

The Cleansing Box is an add-on to the Infinity. The Silk'n Cleansing Box disinfection system is a clever invention to disinfect your hair removal device. Simply put your hair removal device in the Cleansing Box and your device is thoroughly disinfected within just 6 to 7 minutes. The secret lies in the Cleansing Box’s blue LED light, which is well known for its antibacterial effects. The bacteria cells absorb this blue light and die. After disinfection your hair removal device is hygienically clean.

Why I cannot connect my infinity hair remover to the Silk\'n App? I opened the Bluetooth, and turn on my hair remover, but it always failed to connect the app!

The Bluetooth feature is not compatible in North America however, you can download the Silk'n app to help track your treatments.

Is this device suitable for dark skin tones?

Our hair removal devices use HPL technology and the flash that is emitted looks for the first pigment before converting in to heat. Since it cannot differentiate between skin or hair pigmentation, if the skin is dark, the flash may immediately be drawn to it and may result in adverse reactions. Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing. Here is the link https://silkn.com/products/silkn-flash-go-compact-hair-removal-device If you think your skin tone falls within the suitable range, you should still use your device with caution; we recommend doing a couple of test flashes with each level, on each area that you plan to treat. For example, if you want to treat your legs - start at Level 1 and do a couple of flashes on your legs. Wait 24-48 hrs and if you do not get a reaction, you should be okay to treat this area at this level. Again, you should follow this protocol with each area, at each level to determine which level you are able to tolerate.

I notice these devices have skin tone categorisations as a basis for determining appropriate use/pulse strength. Please could you provide some further information about use on Afro-caribbean skin tones. How much testing been performed on these most times darker skin tones? With thanks Newbie

Our hair removal devices use HPL technology and the flash that is emitted looks for the first pigment before converting in to heat. Since it cannot differentiate between skin or hair pigmentation, if the skin is dark, the flash may immediately be drawn to it and may result in adverse reactions. Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing. Here is the link https://silkn.com/products/silkn-flash-go-compact-hair-removal-device If you think your skin tone falls within the suitable range, you should still use your device with caution; we recommend doing a couple of test flashes with each level, on each area that you plan to treat. For example, if you want to treat your legs - start at Level 1 and do a couple of flashes on your legs. Wait 24-48 hrs and if you do not get a reaction, you should be okay to treat this area at this level. Again, you should follow this protocol with each area, at each level to determine which level you are able to tolerate.

Is there a warranty for the product and how long should it last? I have seen some of these types of products that only last for a certain amount of usages.

The Infinity does not have a programmed set of flashes, it is designed to last a lifetime of treatments. The device has hundreds of thousands of flashes. We offer a two year manufacturers warranty if the device is purchased through our official website.

hi which product is suitable for bi racial individuals (for hair removal)? IV or V on the Fitzpatrick scale

Our hair removal devices use HPL technology and the flash that is emitted looks for the first pigment before converting in to heat. Since it cannot differentiate between skin or hair pigmentation, if the skin is dark, the flash may immediately be drawn to it and may result in adverse reactions. Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing. Here is the link https://silkn.com/products/silkn-flash-go-compact-hair-removal-device If you think your skin tone falls within the suitable range, you should still use your device with caution; we recommend doing a couple of test flashes with each level, on each area that you plan to treat. For example, if you want to treat your legs - start at Level 1 and do a couple of flashes on your legs. Wait 24-48 hrs and if you do not get a reaction, you should be okay to treat this area at this level. Again, you should follow this protocol with each area, at each level to determine which level you are able to tolerate.

Is the red light safe? Specially if I use it on my face.

All Silk’n hair removal devices are completely safe to use without safety goggles/glasses and your machine is fitted with an added safety feature that does not allow a flash to go off in mid-air. If you find the light too bright, close your eyes and/or turn your head away for the light during each flash. Some customers prefer to wear their regular sunglasses, but the light emitted is similar to that of a camera flash.

Can you use it on your butt?

All Silk’n hair removal products are designed for body hair removal anywhere from the face (below the cheek bone) down. It is not recommended to use Silk’n on genitals (male or female).

The hair removal product for the face and or other parts of the body - how does it work for people with blonde hair? Is it for dark hair removal only or all hair colours?

All of our hair removal devices can safely be used on any facial area below the cheekbone (sideburns, cheeks, jawline/chin, upper lip) and most other areas on the body. Our hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective.

will this work on blonde hairs

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective.

Can this be used on white/blonde hair.?

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective.

I\'m a fair skinned redhead, but I have quite a bit of blonde/strawberry blonde peach fuzz on my face, and longer hair on my legs. Can the Silk\'n Infinity Hair Removal detect and remove light fine hair on light skin, and remove it? Thank you!

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective.

hello oh I so much want this so bad I have the tria but painful please may I ask? it is some what pricey is there a payment plan? can I pay in ista;;ments?

We do offer a payment plan through our official website. (afterpay)

i am interested in buying the Infinity unit. your money back guarantee doesn\'t mention it as able to get a money back purchase. it lists others but not the infinity. is there a reason why? is it less quality or some other issue?

We offer a 60 Day Money Back Guarantee for all of our hair removal device when purchased through our official website The Infinity is our newest hair removal device.

After what age is this hair removing tool recommended for teenager girls?

We do not recommend using our devices for adolescents under 16 years of age. It is suggested to wait until this age or after they have gone through puberty so that hormone levels are stabilized.

Why it is not recommended to use while nursing? Also my main area that I want to treat is my chin, do I need to shave that area as well?

We do not recommend using our hair removal devices while you are pregnant or while nursing as it is suggested that you wait until your hormones have stabilized following birth or the last day of nursing. These changes can make you more prone to hyper- or hypo-pigmentation or other reactions as your skin can be more sensitive during this time. Treatments should be done on clean shaven skin. If you do not want to shave your face, you can also clip or trim the hair as close as possible to your skin using cosmetic scissors or an electric trimmer before treatments.

Do I have to shave my chin before using infinity? What happens if the area I want the hair remove is damaged because of plucking hair too often?

It is important to remove the hair on the surface of the skin while keeping the root of the hair intact. For this reason you must shave as opposed to waxing or plucking the hairs, or using chemical depilatory creams. All of these methods remove the follicle, thus compromising the results, leaving the treatment ineffective. If you do not want to shave your face, you can also clip or trim the hair as close as possible to your skin using cosmetic scissors or an electric trimmer before treatments.

Can the Silk\'n Infinity hair removal device use for hair removal on the upper lip, chin and neck areas?

All of our hair removal devices can safely be used on any facial area below the cheekbone (sideburns, cheeks, jawline/chin, upper lip) and most other areas on the body.

I am very interested to purchased an item. I have only shaved my leg once in my lifetime because I don\'t grow so much of it. However, my last method caused ingrown hair. Would this device help with ingrown hair or would it cause ingrown hairs?

Ingrown hairs will be affected by using our hair removal devices as long as they are darker in color.

I have been using Flash and Go Express for over 2 years and still have to use it every 2 weeks in several areas of my face and neck. Does the Infinity remove stubborn hair better than Express?

Results vary with individuals depending on many factors - for example, skin tone, hair colour, energy level being used, area being treated. We recommend treating at the highest energy level you are able to tolerate in order to maximize the effectiveness of each session. Please note that light hairs do not respond well to the treatment, due to the lack of pigment. In addition to optical light energy found in HPL, our new eHPL technology uses galvanic energy to open your pores, allowing the Infinity to treat thick, stubborn hairs right at their root even more effectively. Both devices are able to reload faster than other technologies, allowing for more pulses in a shorter amount of time.

is it safe to remove the hair around the areola ?

It is not recommended to use Silk’n on nipples and genitals (male or female). We do not recommend treating directly on the genitals as this area has more sensitive skin, as well can has more pigmentation which puts you at a greater risk of an adverse reaction, such as blistering. ​

Can I use the Infinity to remove hair on my upper lip, chin and neck?

All of our hair removal devices can safely be used on any facial area below the cheekbone (sideburns, cheeks, jawline/chin, upper lip) and most other areas on the body.

Does it get ride of light and dark hair? I am pale and I find my 15 year old silkn gets ride of dark hair. As I get older I also have hard white hairs that it doesn\'t touch. Does this product get ride of both color hair?

We do not recommend using our devices for adolescents under 16 years of age. It is suggested to wait until this age or after they have gone through puberty so that hormone levels are stabilized. Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective.

Does this work for bikini area as well?

The bikini line is a common treatment area for Silk'n users, however you must be careful when getting too close to the genital area. The bikini line would be considered skin along the lower abdomen and between the legs that is exposed by bikini style undergarments. We do not recommend treating the genital area but consider completing a full bikini - which will be very close, but not a full Brazilian.

Hi. Just confused with the word \"permanently\" in the phrase \'permanently removes hair.\' Is it true, will surely buy that one. Thanks.

Silk'n devices use HPL (Home Pulsed Light) technology which is a flash of light that looks for pigment in the hair follicle and when found, converts to heat and disables the hair follicle so it will no longer grow back.

Does the skin need to be freshly shaved or is a small amount of stubble ok? If I shave in the morning, can I use the Infinity that evening or would I need to shave again?

Each treatment session should be done on clean dry shaven skin. It depends on the length of the stubble. You want to make sure the device is treating the root of the hair in the follicle not the hair on top of the skin.

Hi, I am looking to purchase this device but I see you also have the \"silk\'n Bella flash PRO available at Costco. I\'m just wondering if you could tell me the difference between the two devices ( besides the shape) Thank you! Lori

The BellaFlash Pro is sold at Costco and is branded "Bella" for Costco products. The BellaFlash Pro is a triggerless device. There is no button to press in order to emit a pulse. Once the device touches the skin, it's sensor allows a flash to be released The Infinity also uses HPL but has added Galvanic energy that opens pores upon skin contact, allowing the HPL energy to treat thicker, coarser hairs more efficiently. The Infinity is also able to reload faster than other technologies, allowing for more pulses in a shorter amount of time for speedy treatment.

What is the difference between the infinity and express devices?

Both the Infinity and the Express use HPL technology that looks for pigment in hair follicle to disable it. The Infinity also has an added energy - Galvanic energy which opens up the pores, allowing HPL energy to treat thicker, coarser hairs more effectively. The galvanic energy also encourages skin rejuvenation when you apply creams after your treatment because it allows them to penetrate better in to the skin.

What parts will need to replace, frequency of replacement and price of parts with the use of the Infinity.

The Infinity comes with a lifetime of built-in flashes (approximately 400,000) so there are no replacement parts required.

Does this product use cartridges?

No, the Infinity not use any cartriges. The lifetime of flashes are built-in.

Does this system remove white hairs on chin and upper lip. Also what is the difference between this system and theGlide Never Wax Again system

All Silk'n hair removal devices use HPL technology that requires pigment in the hair follicle, to be effective therefore does not work on white or light coloured hair. The Glide uses HPL technology but has less # of flashes therefore would be ideal for treating small areas or someone who has done professional treatments, looking to do maintenance.

Hello! I am interested in purchasing this device, but am wondering if I\'m a good candidate. I am a pale, Caucasian woman with dark blonde hair. I typically only need to shave underarms, bikini line and legs every week (or two weeks during winter), so would not use the device for those areas as much. I would, however, use on my face. I have thick, blond and dark brown hair on my chin and use a razor almost every morning to get rid of it. I have tons of peach fuzz on my face, as well. I\'d love, love, love to try something like this to see if I could get ALL the hair on my face to go away, but especially my chin. It\'s always an area of irritation with shaving and is sometimes unsightly. I\'m not happy with my current way of removing the hair on my chin. Would this device work for me? Would it be able to catch the lighter hair on my face, specifically my chin? Thank you for any guidance/advice!

Hi! Thank you for your inquiry. The Infinity uses galvanic & HPL technology opens the pores and looks for pigment in the hair follicle to disable it. It does not work well on lighter hair tones and peach fuzz but will treat any dark brown hairs on your face and body.

is it battery or electricity powered?

The Infinity is a plug in unit.

Can I use for bikini line?

The bikini line is a common treatment area for Silk'n users, however you must be careful when getting too close to the genital area. The bikini line would be considered skin along the lower abdomen and between the legs that is exposed by bikini style undergarments. We do not recommend treating the genital area but consider completing a full bikini - which will be very close, but not a full Brazilian.

How does the Infinity differ from the BellaFlash Pro Hair Removal System?

Both the Infinity and the BellaFlash Pro use HPL technology that seeks the pigment in your hair follicle and disables the root. The Infinity, which is our newest model, also uses Galvanic energy that opens pores allowing the HPL energy to treat thicker, coarser hair more efficiently.

What\'s the difference between flash &go Express & infinity hair removal device?

All of our hair removal devices can safely be used on any facial area below the cheekbone (sideburns, cheeks, jawline/chin, upper lip) and most other areas on the body. In addition to optical light energy found in HPL, our new eHPL technology uses galvanic energy to open your pores, allowing the Infinity to treat thick, stubborn hairs right at their root even more effectively. The Flash&GO Express and The Infinity are able to reload faster than other technologies, allowing for more pulses in a shorter amount of time for speedy treatment that fits your schedule. Both devices are designed to last a lifetime, you will never have to worry about replacing your cartridge.

Does Silk\'n Infinity work on blond/ white/grey coloured hair ? Thanks.

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective.

Will this work on medium tanned skin tones?

Our hair removal devices use HPL technology and the flash that is emitted looks for the first pigment before converting in to heat. Since it cannot differentiate between skin or hair pigmentation, if the skin is dark, the flash may immediately be drawn to it and may result in adverse reactions. Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing. Here is the link https://silkn.com/products/silkn-flash-go-compact-hair-removal-device If you think your skin tone falls within the suitable range, you should still use your device with caution; we recommend doing a couple of test flashes with each level, on each area that you plan to treat. For example, if you want to treat your legs - start at Level 1 and do a couple of flashes on your legs. Wait 24-48 hrs and if you do not get a reaction, you should be okay to treat this area at this level. Again, you should follow this protocol with each area, at each level to determine which level you are able to tolerate.

One reviewer wrote that she placed a white cloth over her tato to protect it. This started me wondering. Does the product work on faint beauty marks and thin fine scars? Would I have to place a cloth over them

Freckles are not an issue because they are light is pigment and spread out as well as superficial. However, moles tend to be deeper in pigment and raised which makes them more of an concern. Therefore, moles, birthmarks, tattoos or anything that changes the pigment of the skin you would need to apply white medical tape over the area before doing your treatments.

Can it be used on the abdominal and chest area?

All of our hair removal devices can safely be used on any facial area below the cheekbone (sideburns, cheeks, jawline/chin, upper lip) and most other areas on the body - back, chest, legs, arms and more.

Hi, I had tried that Flash&Go Compact for a year of regular usage without much results on my full body (below the neck). I am a male with black hair, and medium-dark brown skin. I normally used the machine on either level 1 or 2. So my questions are: 1) Will the Galvanic energy of the Infinity make it more effective for me than the pink Flash&Go Compact? 2) Do the 5 power setting for the Infinity feel like the same intensity as the 5 power settings of Flash&Go Compact? 3) Is there a chance that anything newer than the infinity will be coming out anytime soon, which might be more effective for my skin & hair type? Thank you for your time,

You will get the same results from all of our hair removal devices. In addition to optical light energy found in HPL, our new eHPL technology uses galvanic energy to open your pores, allowing the Infinity to treat thick, stubborn hairs right at their root even more effectively. The energy levels will have the same effectiveness. Keep in mind that men's hair may take longer to treat - the hairs are thicker and coarse. If treating on levels 1 & 2 it may take longer as well, but don't worry you will still get the same results with just a little more time and patience. The Infinity is our newest hair removal device.

Can this be used on all body hair for women and men? I have been going for laser treatments and they are to expensive and my husband has problems with his body hair.

All of our hair removal devices can safely be used on any facial area below the cheekbone (sideburns, cheeks, jawline/chin, upper lip) and most other areas on the body. We do not recommend using our HPL hair removal devices on male facial hair; it can be difficult to treat and it may not be the look you desire. The end result will be that of unnaturally smooth skin vs. a freshly shaven appearance. Treating the neck area, however, has been proven to be quite successful for men – leaving a natural appearance.

Will this product work for dark brown skin, or, is it only for Europeans and some Asians?

Our hair removal devices use HPL technology and the flash that is emitted looks for the first pigment before converting in to heat. Since it cannot differentiate between skin or hair pigmentation, if the skin is dark, the flash may immediately be drawn to it and may result in adverse reactions. Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing. Here is the link https://silkn.com/products/silkn-flash-go-compact-hair-removal-device If you think your skin tone falls within the suitable range, you should still use your device with caution; we recommend doing a couple of test flashes with each level, on each area that you plan to treat. For example, if you want to treat your legs - start at Level 1 and do a couple of flashes on your legs. Wait 24-48 hrs and if you do not get a reaction, you should be okay to treat this area at this level. Again, you should follow this protocol with each area, at each level to determine which level you are able to tolerate.

After i shave and use the laser, what happens to hair? does it fall down itself?

Our hair removal devices emits a pulse of energy (HPL) which is absorbed by the pigment in the hair shaft. After a series of treatments there will be less hair growth in the treatment area, and eventually the hair will cease to grow.

Does it work on white facial hair? If so, must the light hair be waxed or epilated beforehand?

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective. If the root has pigment it may still work. No waxing, plucking or depilatory creams as these methods may pull out or break the follicle, rendering the treatment ineffective.

Does this work on ingrown hairs as well?

Ingrown hairs will be affected by using our hair removal devices as long as they are darker in color.

I know that it is better to shave before using silk\'n infinity, however since there is 2 weeks between each treatment can I use epilatory machine in between treatments?

Yes we always recommend shaving the area before each treatment session. You can treat weekly, although this does not guarantee faster results it may help increase the chances of catching the hairs in the active growth stage. You can shave in between treatments. We do not recommend waxing, plucking or using an epilator, these methods remove the follicle, thus compromising the results.

What is the diference between flash&go and infinity? What is the waranty for infinity Do you delivery in province of Quebec Thx

All of our hair removal products use the same great HPL (Home Pulsed Light) technology and follow the same treatment schedule for the same results. All of our hair removal devices can safely be used on any facial area below the cheekbone (sideburns, cheeks, jawline/chin, upper lip) and most other areas on the body. In addition to optical light energy found in HPL, our new eHPL technology uses galvanic energy to open your pores, allowing the Infinity to treat thick, stubborn hairs right at their root even more effectively. The Flash&GO Express and The Infinity are able to reload faster than other technologies, allowing for more pulses in a shorter amount of time. Both devices are designed to last a lifetime of treatments. We deliver anywhere in North America.

It can use in thailand if I buy in USA. Can I charge it when I live in thailand?

All of our devices are dual voltage 100V to 240V.

Is this the newest 4.2 model?

Our newest hair removal device is called the Silk'n Infinity.

I have lots of soft hair, I use epilator. Can this machine do the work or I have to shave for it?

It is important to remove the hair on the surface of the skin before each treatment, while keeping the root of the hair intact. For this reason we recommend shaving as opposed to waxing or plucking the hairs, or using chemical depilatory creams. All of these methods remove the follicle, thus compromising the results and leaving the treatment ineffective. If you do not want to shave you can use cosmetic scissors and trim as close as you can to the skin.

What\'s the difference between this one (Infinity) and the one sold in asian (Infinity 2.0) in terms of specifications, like wave length and so on. I see it has 5 levels, does each level has different wave length?

The Infinity is sold in North America. The Infinity 2.0 may be sold in China. We do no have the Infinity 2.0 available to purchase in North America. The Infinity Wavelength - 475-1200nm.

Is it Infinity 2.0? Or the old Infinity? What\'s the wave length at different mode?

The Infinity is sold in North America. The Infinity 2.0 may be sold in China. We do no have the Infinity 2.0 available to purchase in North America. The Infinity Wavelength - 475-1200nm

Is it able to use with 220V power in Asia?

All of our devices are dual voltage 100V to 240V.

Can we use for facial hair?

All of our hair removal devices can safely be used on any facial area below the cheekbone (sideburns, cheeks, jawline/chin, upper lip) and most other areas on the body.

Can it be used on facial hair and head?

All of our hair removal devices can be used on the face, below the cheekbones only. This means it is not recommend for use on the eyebrows or hairline, but certainly you can get rid of hair on your upper lip, cheeks, sideburns, chin/jawline, and neck area safely.

Hi! Can I use the Infinity on my 10-year old daughter?

We recommend that adolescents wait until they are at least 16 years of age before starting treatments with any of our hair removal devices. Due to the hormonal changes that the body goes through during puberty, treatments may be less effective.

Is it FDA approved?

The Infinity is FDA cleared.

Why do the UK versions of Silk\'n Infinity say it can remove blonde and grey hair, but the US version say it can\'t? This product stood out on many reviews saying it would be suitable but saw conflicting info when I went to buy it off Amazon. Trying to remove light hair on fair skin.

If grey hair is salt and pepper there still might be a chance it can work. Same with blonde – if there is just a little brown pigment it might work. White blonde or white hair for sure won’t work.The device requires pigmentation in the root for the light to find the hairs, and so without pigment the treatments are ineffective - the Infinity will work on some blonde or grey hair if there is still a little pigment in the root.

Can this product connect of Silk\'s app using bluetooth?

The Infinity is not Bluetooth ready in North America, only in Europe and Asia. You can still use the Silk’n App as a reminder of when to do your treatments but it cannot pair to your device.

Can silk n be used for brazilian area

It is not recommended to use Silk’n on the genitals (male or female). We do not recommend treating directly on the genitals as this area has more sensitive skin, as well can has more pigmentation which puts you at a greater risk of an adverse reaction such as blistering. The bikini line is a common treatment area for Silk'n users, however you must be careful when getting too close to the genital area. The bikini line would be considered skin along the lower abdomen and between the legs that is exposed by bikini style undergarments.

What is the height and width of the treatment window? How much area can be treated with each flash?

Spot size 0.9cm x 3cm [2.7cm²]. One flash treats one spot. The Infinity has the Glide option where you can hold the trigger button and allow the device to flash from one spot to the next.

Do I need an extra laser safty goggle when using infinity device

All Silk’n hair removal devices are completely safe to use without safety goggles/glasses and your machine is fitted with an added safety feature that does not allow a flash to go off in mid-air. If you find the light too bright, close your eyes and/or turn your head away for the light during each flash. Some customers prefer to wear their regular sunglasses, but the light emitted is similar to that of a camera flash.

Quelle est la différence entre le flash & go express et le flash & go infinity Ont-ils le même nombre de flash (lumière) Est qu\'on peut obtenir une autre lumière

Tous nos produits d'épilation utilisent la même technologie HPL et suivent le même programme de traitement pour les mêmes résultats. Tous nos appareils d'épilation peuvent être utilisés en toute sécurité sur toutes les zones du visage situées sous la pommette (favoris, joues, menton, menton supérieur, lèvre supérieure) et sur la plupart des autres zones du corps. En plus de l'énergie lumineuse optique contenue dans le HPL, notre nouvelle technologie eHPL utilise l'énergie galvanique pour ouvrir vos pores, permettant à Infinity de traiter les poils épais et tenaces à la racine de manière encore plus efficace. Le Flash & GO Express et l’Infinity sont capables de recharger plus rapidement que d’autres technologies, permettant ainsi à plus d’impulsions d’être plus rapides pour un traitement rapide. Les deux appareils sont conçus pour durer toute une vie, vous n’aurez plus à vous soucier de remplacer votre cartouche.

Combien de temps peut durer la lumière

L'Infinity est préchargé avec suffisamment de flashes pour durer toute une vie de traitements.

Does it work on light hair as well on dark hair candidates? I\'m a blond and I know that is a big deal in hair removal

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective.

Will the Infinity remove dark hair from an area of very light skin with a lot of freckles, or will it not be able to differentiate the freckles from the hair itself?

Freckles are not an issue because they are light is pigment and spread out as well as superficial. However, moles tend to be deeper in pigment and raised which makes them more of an concern. Therefore, moles, birthmarks, tattoos or anything that changes the pigment of the skin you would need to apply white medical tape over the area before doing your treatments. We always recommend testing an area on each level before treating the whole area on that level. Depending on the darkness of your freckles you may be able to treat on levels 1, 2 & 3. Light skin and dark hair is a great candidate.

In between treatments with 3 weeks interval I can shave ? I just started in this week with my new Silk\'n Infinity

Yes you can shave in between treatments. You can treat weekly, this does not guarantee faster results however, it would increase your chances of catching the hairs in the active stage of growth.

I would like to know how many pulse it is. The pink wants it is write 150 000 pulses but we don\'t know for that one ! Thank you

The Infinity comes preloaded with enough flashes to last a lifetime of treatments plus years of maintenance.

May I know how much is the Infinity Cleaning Box? I can\'t find the item of Infinity Cleaning Box.

The Infinity Cleaning box is available to purchase by calling our Customer Support team. Our toll free # is 1-877-367-4556 Mon-Fri 9am-6pm EST.

What is the difference between the 4 hair removal treatments?

All of our hair removal products use the same great HPL technology and follow the same treatment schedule for the same results.The difference between all of our models is the shape, colour, and number of flashes that come pre-loaded with each device. Our hair removal devices can safely be used on any facial area below the cheekbone (sideburns, cheeks, jawline/chin, upper lip) and most other areas on the body. In addition to optical light energy found in HPL, our new eHPL technology uses galvanic energy to open your pores, allowing the Infinity to treat thick, stubborn hairs right at their root even more effectively. The Flash&GO Express and The Infinity are able to reload faster than other technologies, allowing for more pulses in a shorter amount of time for speedy treatment that fits your schedule. All of our devices are designed to last a lifetime of treatments.The Jewel is triggerless, therefore, there is no button to press in order to emit a pulse. Once the device touches the skin, it's sensor allows a flash to be released.

What is the difference between this newer version and the older versions such as the Express model? Does it stop hair growth quicker than the older versions?

All of our hair removal products use the same great HPL technology and follow the same treatment schedule for the same results.The difference between all of our models is the shape, colour, and number of flashes that come pre-loaded with each device. All of our hair removal devices can safely be used on any facial area below the cheekbone (sideburns, cheeks, jawline/chin, upper lip) and most other areas on the body. In addition to optical light energy found in HPL, our new eHPL technology uses galvanic energy to open your pores, allowing the Infinity to treat thick, stubborn hairs right at their root even more effectively. The Flash&GO Express and The Infinity are able to reload faster than other technologies, allowing for more pulses in a shorter amount of time for speedy treatments. Both devices are designed to last a lifetime, you will never have to worry about replacing your cartridge.

How many pulses is the unit good for? Are there replacement cartridges for long term use and what is your definition of lifetime use? I plan on using this on my whole body and would like to know what to expect?

The Infinity come pre-loaded with enough flashes to last a lifetime of treatment plus years of maintenance.

Bonjour, j\'aimerais utiliser le infinity sur mes avants-bras, mais je ne désire pas raser mes bras ou utiliser une crème dépilatoire avant les traitements. Ma question est donc la suivante ; est-il possible d\'utiliser la machine sur une peau avec des poils sans devoir se raser avant les traitements?

Il est important d’enlever les poils à la surface de la peau avant chaque traitement, tout en préservant la racine des cheveux. Pour cette raison, nous recommandons de se raser plutôt que d’épiler ou d’utiliser des crèmes dépilatoires chimiques. Toutes ces méthodes éliminent le follicule, compromettant ainsi les résultats. S'il y a des poils à la surface de la peau, il les brûlera tout simplement et n'atteindra pas le follicule, laissant ainsi le traitement inefficace. Si vous ne souhaitez pas vous raser, vous pouvez également couper les cheveux le plus près possible de votre peau à l'aide de ciseaux cosmétiques ou d'une tondeuse électrique avant les traitements.

Is this product also good for brown spot, acnea and couperose?

The Infinity is our hair removal device. The FaceFX combines dual technology to achieve results; IR heating to smooth skin's texture and pore appearance, with the Fractional Red lights penetrating deeper into the skin to address wrinkles, discolored spots, and overall skin tone. The Silk'n Blue Device is a device for improving the appearance of mild to moderate acne. It will destroy the bacteria causing the acne.

Can this product be used under 220V/110V voltage environment?

All of our devices are dual voltage 100V to 240V

Want to purchase this at a shoppers Drug Mart store in Manitoba Canada 🇨🇦 Do they sometimes order this Infinity

The infinity is available to purchase by visiting your local Shoppers Drug Mark. The store will be able to place an order for you.

Good for special skin type or color of hair

Our hair removal devices use HPL technology and the flash that is emitted looks for the first pigment before converting in to heat. Since it cannot differentiate between skin or hair pigmentation, if the skin is dark, the flash may immediately be drawn to it and may result in adverse reactions. Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing. Our devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective.

I am 79 years old female. i would like to know if the Infinity will remove white thick hair from my face. and if it will, will you introduce it to HSN? I purchased from HSN the machine you introduced last year and found out it doesn\'t work on white hair, so I returned it. I have a lot of white hair around my mouth and chin and hope you can help... I thank and appreciate your help.

Unfortunately, our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective

Does this work on red hair?

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective.

Can I use this once a week on thicker coarse hairs or is it unsafe to use more than the every other week mentioned in the guide?

You can use the Infinity once a week - this does not guarantee faster results however, you may catch the hairs in the active growth stage. Some areas such as face, bikini and underarm may take longer to see results because the hair tends to be more coarse and deeply rooted.

How many pulses does this give out? (i.e. 5,000, 40,000, 65,000)

The Infinity comes pre loaded with enough flashes to last a lifetime of treatments.

Is there a 60 day money back guarantee on the infinity? I don\'t see it listed under the money back guarantee products.

Yes, there is a 60 Day Money Back Satisfaction Guarantee under the Return Policy on our Silk'n website. It states Hair Removal Devices (excludes replacement cartridges).

If I have East asian colored skin will this work its olive

Our hair removal devices use HPL technology and the flash that is emitted looks for the first pigment before converting in to heat. Since it cannot differentiate between skin or hair pigmentation, if the skin is dark, the flash may immediately be drawn to it and may result in adverse reactions. Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing.

I\'ve read in some places that you are to avoid sun exposure after treatment. Is this correct? If so? How long and what types of exposure?

We do not recommend using our hair removal devices on tanned skin after recent sun exposure, including tanning machines. Using the device on skin that has been recently exposed to sunlight can result in adverse effects such as blisters and skin color changes (hyper- or hypo-pigmentation). Avoid further exposure to the sun for 4 weeks before and 2 weeks after your treatment. This is because higher quantities of melanin expose the skin to greater risk when using any method of light-based hair removal. This applies to all skin types, even those that don’t seem to tan quickly.

Does the pulse light have to be replaced or is it lifetime? If not, do any of your products offer a life time pulse?

The Infinity does not require a replacement cartridge. It comes preloaded with enough flashes to last a lifetime of treatments.

What is cost of cleaning box?

The Infinity Cleaning box is currently available to purchase through our Customer Support team. Please feel free to contact us on our toll free # 1-877-367-4556 Mon-Fri 9AM-6PM EST. One of our reps will be more than happy to help you.

Puis je m\'en servir pour épiler la zone du pubis et de l\'anus?

Il n’est pas recommandé d’utiliser des appareils d’épilation Silk’n sur les parties génitales (homme ou femme). Les organes génitaux font référence à la région vaginale complète, au pénis, aux testicules et à l'anus. Nous ne recommandons pas de traiter directement sur les parties génitales, car cette zone a une peau plus sensible et peut également présenter une plus grande pigmentation, ce qui augmente les risques d'effets indésirables

Does silke\'n ehpl infinity works on brown skin people. What is the return policy.

Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing. We offer a 60 Day Money Back Guarantee if you purchase your device through our official Silk'n website.

How does this device compare to the old Sensepil that came out several years back (besides the lifetime flashes)? I have a Sensepil and am trying to decide if I should upgrade.

All of our hair removal products use the same great Home Pulsed Light technology and follow the same treatment schedule for the same results. In addition to optical light energy found in HPL, our new eHPL technology uses galvanic energy to open your pores, allowing the Infinity to treat thick, stubborn hairs right at their root even more effectively. The Infinity is also able to reload faster than other technologies, allowing for more pulses in a shorter amount of time for speedy treatment that fits your schedule.

Will the device remove white/gray hairs?

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective.

Is this one 1.0 or 2.0?

The Infinity is sold in North America under the name Infinity. It is not the 1.0 or 2.0.

I generally need to shave my lower legs and armpits on a daily basis and can feel the stubble of the hair growing back by the late afternoon. I just received my Infinity in the mail today and shaved both legs at the same time. I used the Infinity on my left leg only to compare it with an untreated leg. Although there is still stubble on my left leg, it is far less and a lot more smoother than my right leg which I left untreated. I am happy with my first time use; however, I was wondering if I can continue shaving on a daily basis and/or in between treatments or will that stimulate hair growth and work against the Infinity treatment?

Yes, you can shave in between treatments.

Hi. I was wondering if this can be used on dark skin. I am south Asian Indian woman and would like to make sure if this works on med-dark brown skin. Thanks.

Please refer to the Fitzpatrick scale found on our website to ensure you are a suitable candidate before purchasing. If you think your skin tone falls within the suitable range, you should still use your device with caution; we recommend doing a couple of test flashes with each level, on each area that you plan to treat. For example, if you want to treat your legs - start at Level 1 and do a couple of flashes on your legs. Wait 24-48 hrs and if you do not get a reaction, you should be okay to treat this area at this level. Again, you should follow this protocol with each area, at each level to determine which level you are able to tolerate.

CAN I USE IT TO REMOVE THE HAIR AS FULL BIKINI WAXING? NOT ONLY THE LINE.

The bikini line is a common treatment area for Silk'n users, however you must be careful when getting too close to the genital area. The bikini line would be considered skin along the lower abdomen and between the legs that is exposed by bikini style undergarments. We do not recommend treating the genital area but consider completing a full bikini - which will be very close, but not a full Brazilian.

It says \"no refill cartridge needed\" and in your specifications it says \"Pulse light duration 500-800µs\". I\'m confused? It has a lifetime of pulses and you will never have to worry about replacing the cartridge or it has from 500 to 800 pulses? I will appreciate your answer. Thanks

The Infinity comes pre loaded with enough flashes to last a lifetime of treatments including any maintenance required.

Does the Infinity hair removal device emit UV radiation? Is there anything built into the device to prevent it if so?

The Infinity uses Optical Light Energy

I have blonde hair on my face. My cheeks have fuzzy/ fine hair. Will this even work on my face. I used to get my face waxed & because of my fuzzy cheek s she would also do some dermaplaning. Please be honest with me. Thank you, Melanie

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective. Sorry, this may not have been what you wanted to hear.

is it suitable for male beard use?

We do not recommend using our HPL hair removal devices on male facial hair; it can be difficult to treat and it may not be the look you desire. The end result will be that of unnaturally smooth skin vs. a freshly shaven appearance. Treating the neck area, however, has been proven to be quite successful for men – leaving a natural appearance. Results may also take longer for men due to the coarseness of the hair. On average, you should start to see results - bald spots in the area(s) you are treating - around the 6th session. However a typical hair growth cycle may take 18-24 months. During this time, multiple sessions may be required in order to achieve permanent hair removal. Due to hormonal or other physiological changes, dormant hair follicles may become active. Maintenance hair removal sessions may be required from time to time.

Hello, i have 3questions : 1)Does the unit have uv filtration? 2)you mention that the cleaning box is sold separately, yet i cannot find any on your website. 3) does the charger come with interchangeable international plugs? many thanks, Ilana

The cartridge window is tinted to filter the UV on all our hair removal devices. The cleaning box is only available in Europe. The Infinity comes with 3 plugs that are compatible for North America, Europe and Asia.

What is the main difference between the Silk\'n Infinity and the Silk\'n Flash and Go Express? I see that the Flash and Go Express has 300,000 light pulses, but do not see how many the Infinity has - will it always work or will it run out of flashes too?

The Flash&Go Express and The Infinity are able to reload faster than other technologies, allowing for more pulses in a shorter amount of time for speedy treatment. Both devices are designed to last a lifetime of treatments, you will never have to worry about replacing your cartridge. In addition to optical light energy found in HPL, our new eHPL technology uses galvanic energy to open your pores, allowing the Infinity to treat thick, stubborn hairs right at their root even more effectively.

How available is the Infinity Cleaning Box and what is the cost?

The Infinity cleaning box is not available in North America at this time.

Can I use on privates

All Silk’n hair removal products are designed for body hair removal anywhere from the face (below the cheek bone) down. It is not recommended to use Silk’n on nipples and genitals (male or female). When we use the term 'genitals' we are referring to the complete genital area. We do not recommend treating directly on the genitals as this area has more sensitive skin, as well can has more pigmentation which puts you at a greater risk of an adverse reaction, such as blistering. The bikini line is a common treatment area for Silk'n users, however you must be careful when getting too close to the genital area. The bikini line would be considered skin along the lower abdomen and between the legs that is exposed by bikini style undergarments. We do not recommend treating the genital area but consider completing a full bikini - which will be very close, but not a full Brazilian.

How many total joules is each flash for the Silk'n Infinity and what is the total size of the flash area?

The maximum output is 5j/cmq. The treatment area of the Infinity is 3 cm.

How many flashes?

The Infinity comes pre loaded with more that 400K pulses, this is enough flashes to last a lifetime of treatments. The are no replacement cartridges for this device.

How many times a week can be used on facial hair

You can treat once a week. Although this does not guarantee faster results, it would increase your chances of catching the hairs in the active stage of growth and hairs in certain areas such as face, underarm and bikini are known to grow at different times and grow thicker

How many time a week should I use it? What do you mean by 2 weeks apart?

Results vary with individuals depending on many factors - for example, skin tone, hair color, energy level being used, area being treated. We recommend treating at the highest energy level you are able to tolerate and where your skin tone is most suitable in order to maximize the effectiveness of each session. The schedule in the manual is a general guideline as the average user starts to see results within 4-6 treatments. What you should start to see are ""bald spots"" or patchiness in the treated area. Hair growth is very personal and individuals may have very persistent hair growth. In these cases, continue to treat every 2 weeks until you start to see the less hair growth.  You may try treating once a week. Although this does not guarantee faster results, it would increase your chances of catching the hairs in the active stage of growth and hairs in certain areas are known to grow at different times and grow thicker.

How long should I wait for after taking a shower until the time I begin treatment?

Complete your treatments on clean dry shaven skin, no creams or lotions. You can treat anytime you feel your skin is dry and ready.

How many flashes of this device?

How many times do you go over an area ?

How many flashes does the light transmit?

How many power adapters does infinity come with? Do I need to purchase an adapter myself if I want to use it in the US?

Is it okay to use infinity on upper lips without wearing a specific pair of glasses?

All Silk’n hair removal devices are safe to use without safety goggles/glasses and your machine is fitted with an added safety feature that does not allow a flash to go off in mid-air. If you find the light too bright, close your eyes and/or turn your head away for the light during each flash. Some customers prefer to wear their regular sunglasses, but the light emitted is similar to that of a camera flash.

How long is typical shipping in the us

Standard Shipping are generally delivered within 7-10 business days from their date of shipment. Expected delivery times will vary depending on the location where the item is shipped. While we are happy to offer products to customers located in Alaska, and Hawaii, additional shipping charges may apply to these locations and delivery times will vary.

is it 100% effective for pubic hair and other parts of body?

Does this work on your face and is it safe? Also, recommended to shave prior, I do not shave my face because I am afraid of having true facial hair. What do you recommend?

Can I use this to a private zone ?

The Infinity can be used on the bikini line but it is not recommended to do a full Brazilian treatment. The genitals are darker and more sensitive; since the energy that is used to disable the hair root is drawn to pigment, treating genitals and nipples would put you at risk for discomfort and/or adverse reactions.

Can I use it on my face?

All our Silk'n hair removal devices, including Infinity, has been cleared for use on the face from the cheekbone down. Remember the importance of shaving the area before treatment - shaving clears the path on the surface but does not pull out the follicle which leaves a path for the light energy to to get to the root and disable it. No more waxing, plucking or depilatory creams during these treatments! For women - if you are not comfortable shaving the face, use a microtrimmer or cosmetic scissors to get rid of the surface hair. 
For men - it is not recommended to use the hair removal devices on male facial hair; it can be difficult to treat and it may not be the look you desire. The end result will be that of unnaturally smooth skin vs. a freshly shaven appearance. Treating the neck area, however, has been proven to be quite successful for men – leaving a natural appearance. Especially with the Infinity - the added galvanic energy in Infinity opens the pores and allows the light to treat thicker, coarser hair more efficiently and is great for diminishing ingrown hairs!

Can I use the infinity with acne treatments like salicylic acid body lotion as long as I don’t use the lotion with 24 hours after using the device?

The Infinity uses light energy that may feel like a slight warmth. If you are using any products or medications that make you sensitive to light and/or heat, the treatment may feel too intense. Also if you have any open sores, wounds or acne you should wait for them to heal before applying a treatment.

what is the voltage in can i use it in qatar 220 vlt

What's the voltage input range?

does it work on all skin tones?

Is this devise safe to use for a Brazilian treatment?

Can you use this if you have brown skin

Will it remove pubic hair

With this advertisement: "Also, with a lifetime of pulses in one device, you will never have to worry about replacing your cartridge." and this answer in the Q&A: "The Express and Infinity are both designed to last a lifetime, you will never have to worry about replacing your cartridge." I'd assume that "lifetime" means something more than "3-4 years". But my first Silkn Infinity lasted maybe 5 years and the second has stopped working after 3. Is there something wrong with how I'm using the device or have I gotten two separate defective units?

I live in Sweden. If i order. Can you send to me.

You have reached the Silk'n North America team, servicing customers in the US and Canada. Please reach out to your local Silk'n team for further assistance: https://silkn.com/pages/international-contacts

Hi there el it work for the bikini area (Brazilian)?

Should I wear protective eye covering during usage? Thank you

Can you shave/pluck between sessions?

I saw in the answers that we should avoid sun exposure before and after treatment. Would you recommend do it in fall or winter then? Or would sunscreen be enough protection? How about the thin long-sleeve shirts that you could wear during summer?

Can you use this device over stretch marks?

Should I wear protective eyeglasses? If you what kind?

How many joules is the max power for the infinity ?

What’s type of voltage ? And the plug type ?

What other skincare ingredients should I AVOID using besides retinol/retinoid, AHA, BHA when I use this on my face?

What is the wavelength of the Infinity device and also, what is the output? Thanks.

how many shots we do each area? for example, how many shots need to be done for underarm?

If I brought this device to South Korea which uses 220voltage, Do I need to use an adaptor plug to use it?

What happens if you accidentally use this on blond hairs? My legs are a mix of blond and light brown hair.

One of the energies used in the Infinity is HPL optical light. HPL (Home Pulsed Light) energy is attracted to pigment which is why this treatment is ideal for those with dark hair. If you are treating areas with light hair, the device may flash but the hair will not be successfully treated as it is too fair for the energy to find it. Light brown hairs may have some success but will take longer to see results.

What if you have a beard will it work shave it off & have to shave again next day thick & course

I just bought the infinity one and tried it I set it on the highest setting but I don’t feel anything is that normal?

All our hair removal devices have 5 energy levels - the higher the level, the more intense the treatment. Customers are often surprised to feel it as just a slight warmth - many customers also do not feel any discomfort, especially compared to professional treatments! The Infinity as well as all our hair removal devices are gentle treatments; they should be painless so it is important to find the level that is most comfortable for you.

Does this work for men? Ex. After shaving I always have stubble, I prefer a more baby smooth look on my face.

We have many men using and loving the Infinity! All of our Silk'n hair removal devices can be used to treat facial hair on men, however male facial hair can be difficult to treat and it may not be the look you desire - the results may come in patchy, depending on when the hairs are successfully treated. The end result will be that of unnaturally smooth skin vs. a freshly shaven appearance. Treating the neck area, however, has been proven to be quite successful for men – leaving a natural appearance. 
Results may also take longer for men due to the coarseness of the hair. The Silk'n Infinity uses eHPL technology - a combination of galvanic and optical light energy. The galvanic energy opens up your pores during treatment which allows the optical light to better penetrate to the follicle and root thus the Infinity is great for treating coarser, thicker hair!

Can I use this while using an over the counter topical retinol? If not, how many days in advance should I stop the retinol before proceeding with a treatment?

The Infinity uses galvanic energy and optical light to temporarily open the pores and disable hair, respectively. If you are using any creams or medications, you should determine if it may cause you to be sensitive to light or heat - check with your pharmacist or physician to confirm. It is always recommended to test each area at each level to find the level that is most comfortable for your skin. The Infinity treatment should be painless, the pulse of light should feel no more than a slight warmth.

I just bought the infinity and tried using it but the flash does not always work. Not sure if I’m doing something wrong or is the device is defective.

The Infinity has an important skin tone sensor feature that takes a reading of the skin tone and stops the device from flashing if it detects that the area is too dark for safe treatment. If you have fair to medium skin tones and the device is not flashing, it may be due to the lighting in which you are working. Avoid working in areas with bright lights or a lot of natural light as this may cast a shadow on the skin and cause the skin tone sensor to read it as too dark to treat. Also make sure that the full surface is flush against the treatment area to ensure a proper reading. If you have any other questions or concerns, please do not hesitate to contact our Customer Service team at 1-877-367-4556.

Hi, can I use it around the hairline? Thank you. : )

The Silk'n Infinity is FDA cleared for use from the cheekbone down to your toes.

Hi.I bought this device. I used it with number one once, but my hair did not fall out. After twenty days, I did it again with number 3, but my hair still did not fall out. It is possible that the device is broken؟

Our hair goes through different stages throughout our lifetime - the Infinity successfully disables hair when it is in the active (anagen) phase. On average, most users will start to see a difference after 3 or 4 treatments which should be done once every 2 weeks. You will notice slower or finer hair growth or bald patches in the areas being treated. When you see hair growth between treatments this may either be hair going through the ejection phase in which it will naturally fall out or it may be new hair growth arising from a dormant phase.

It is very important to be consistent with your treatments and use the highest energy level that your skin is comfortable with - to ensure that you are capturing as many active hairs as possible. It is also important to prepare your skin by shaving the area prior to treating - shaving clears the hair off the skin but keeps the follicle and root in tact for treatment.

Does the device work on very fine hair removal?

On my upper lip my hair is a lighter brown, not super dark. Would this device work on that?

Since the HPL energy used by the Infinity and all our hair removal devices, seek pigment - the darker the hair color, the better. If the hair is light brown, it may work but will likely take longer to see results.

I have an almost 10 year old light colored scar on my knee from a past knee surgery. Since it is lighter than my skin and not darker, would I need to cover this up with tape when completing a treatment?

If the scar is lighter in pigment, you may not have to cover it up during treatment however, softer tissues in scars tend to be more tender and sensitive so if you do find that the treatment is uncomfortable or causes a reaction, you should avoid it or cover with white medical tape during application.

How long after sun exposure do you need to wait in order to use this device? Similarly, how long after you use this device would you need to wait in order to be exposed to the sun again?

Hello Jaime, Treatments should not be applied to areas with an "active" sun tan - one should wait 4 weeks before using the device. After the 4 weeks, if the tan is still visible, we recommend doing a test shot on each area, starting at the lowest energy level and gradually working up. If you do not get a reaction within 24hrs, you should be okay to treat the area with this level.Tanned skin particularly following sun exposure, contains large quantities of the pigment Melanin. This applies to all skin types and complexions, including those that don’t seem to tan quickly or fade easily. The skin sensor on our devices does not detect activated melanin so just because the skin is technically light enough for a safe treatment, an adverse effect may take place if the skin was recently exposed. The presence of large quantities of Melanin exposes the skin to higher risk of adverse effects including burns, blisters, and skin color changes (hyper- or hypo-pigmentation). It is important to avoid un-protected sun exposure for at least 4 weeks before and after treatments.

 

My unwanted facial hair is white. I so wish there was a treatment for me. Way too overwhelming for electrolisis. I'm old and fear what I'd look like if I couldn't take care of it myself.....any help?

Hi Kathleen! Our Silk'n hair removal devices use HPL technology that is attracted to pigment in the hair and disables it so this does not work on white hair. It also does not work well on grey, blonde and lighter shades of red hair due to the lack of pigment present. 
You may be interested in trying the Silk'n Trim, our gentle microtrimmer that is great for temporarily removing hair on the face. The Trim is used by many people who are afraid to shave their face or if they are not suitable candidates for our hair removal devices.

Does the infinity sold in the US have galvanic energy making it an eHPL or is it just and HPL?

Hello Danielle. Yes! In addition to optical light energy found in HPL, Infinity also uses galvanic energy to open your pores, allowing the light to treat thick, stubborn hairs right at their root even more effectively. Another great benefit of having your pores temporarily opened: when you apply your creams or moisturizers, immediately after your hair removal session, these products will absorb better in to the skin which helps provide softer, rejuvenated skin!

Does this product help clear out strawberry legs?

Hi Anna! The appearance of strawberry legs are a result of open comedones with hair follicles or enlarged pores that are clogged with oil and dead skin cells. Some recommended ways to treat are exfoliating the skin regularly and using a good razor for shaving. The Infinity may be helpful because it uses galvanic energy that temporarily opens pores and allows the light energy to destroy the hair follicle and root. With consistent Infinity treatments, the need for shaving will be reduced and eventually eliminated but it is important to always shave and clear the hair off the skin surface before doing a treatment, so the energy goes directly to the follicle and root below the surface. Always use a good quality razor; do not wax, pluck or use depilatory creams as these methods may break the follicle and compromise the efficacy of the treatment.

Do you need to shave right before? A day before? 2 days before? Can there be any hair regrowth or stubble?

Hello Kim, It is important to remove the hair on the surface of the skin before each treatment, while keeping the root of the hair intact. For this reason we recommend shaving as opposed to waxing or plucking the hairs, or using chemical depilatory creams. All of these methods remove the follicle, thus compromising the results. If there is hair on the surface of the skin, it will simply burn the hair off and not get to the follicle, leaving the treatment ineffective. It is best to shave as close to the time of treatment as possible to avoid treating on stubble.

Can a man use it on check and neck, does it work?

My husband was wanting to use on his arm, specifically an area where there is a mole with pesky hair. Would it be safe to try using on the mole since he wants that hair to disappear?

We recommend not treating on moles. Treating any area with the Silk'n hair removal devices that is dark in color or has more pigment can result in adverse effects. To treat around the area, you should cover the area with material that will not absorb the light such as a white cloth or white medical tape during treatments to avoid accidentally flashing over the area.

If side effects were to occur how long after treatment do they commonly appear?

It is important to test each area that  you want to treat with the Infnity, starting at Level 1. Do a couple of flashes on each area that you want to treat and wait 24 hours - if you don't get any reactions and find the flash comfortable, you can do a full treatment at Level 1. The next time you are due for a treatment, if you want to move to the next level, follow the same protocol until you find the level most comfortable for the area being treated. You should try and reach the highest level that your skin can tolerate but if you have brown tones or sensitive skin, you will likely only be able to use at the lower levels.

Sun exposure is a major cause of side effects. Avoid treatments when you have been out tanning in the sun and always remember to wear a good sunscreen of at least 30 SPF. 

I got the Silk'n Infinity a couple months ago but I've noticed that lately it gets very hot within a few minutes of using it (even at a low setting). So hot that I need to stop because it hurts and feels like it is burning my skin. Please advise. Thank you!

Sorry to hear you're having some trouble with your device. Please contact our Customer Support team and one of our representatives will be more than happy to troubleshoot with you when you have your device ready. Our toll free # is 1-877-367-4556 Mon-Fri 9am-6pm ET.

How could i return a product that has been purchased a few minutes before

Please call us at your earliest convenience to obtain return instructions and an RMA number and one of our representatives will be happy to assist you.Our toll-free # is 1-877-367-4556 Mon-Fri 9am-6pm ET.

I have ingrown hair scars that look like little dark spots on my skin. Can I use the device over them?

Is level 1 safe to use on skin after sun exposure?

Can we use a cooling gel during treatment even if the device doesn't require it? To minimize pain.

The Silk'n Infinity does not require any numbing creams or gels because it has 5 energy levels from which to choose, based on your comfort level. This should be a painless treatment; if you feel pain or discomfort, set your device to a lower energy level. The most you should feel is a little warmth or a slight flicking feeling. The treatment area needs to be dry, clean shaven and free of any gels or lotions. Due to the galvanic energy, the pores will remain open for a short period - this is a good time to apply any gels or creams to allow these products to absorb even better!

I have never done hair removal before and I want to start but ever since the corona shut down I have been left with no option. I am pale with very dark hair and would love to use on my bikini line. Can I use this product for my first ever laser hair removal

Absolutely! The Silk'n Infinity is a safe, effective and affordable alternative to professional treatments. The device works best on pale skin with dark hair. The HPL technology finds the first instance of pigment and sends a flash down the hair shaft to disable the follicle. You will need to shave first and treat on clean dry skin. Make sure to read instructions and protocol included with the device to ensure best results before starting your treatment.

The new eHPL technology in the Infinity device is supposed to work better because it enlarges the pores. Is there a risk of permanently enlarged pores?

Hi Quin, The Galvanic energy in the Infinity temporarily opens up the pores so the light energy in the device can better penetrate to the hair's root and disable it. They close back up after a few minutes but you should take the opportunity to apply moisturizers and lotions after your treatment, to allow better absorption of skin care products!

Why is the device dangerous to use near the genital area? I just keep seeing that it is "not recommended," but I would like to know the exact reason why and what the risks are? for other devices I would assume because they are not suitable for darker skin, but the infinity covers all skin colors. And you claim it is gentle.

It is not recommended to use the Infinity or any of the Silk'n hair removal devices directly on the genital area because the skin on this area is different than the skin on the rest of the body. It is a lot more sensitive and is usually darker in pigment which increases your chances of discomfort or a reaction. The Infinity can be used to treat the bikini line but be more cautious as you get close to the softer tissue.

Hi What are the differences between Silk'n Infinity and Silk'n Flash&Go Pro?

All our Silk'n hair removal devices use the same HPL technology that disables hair so it does not grow back. The Flash&Go Pro uses a triggerless technology so the device will flash without the need for a pulse button, once it reads your skin. The Infinity also has the additional Galvanic energy which will temporarily open your pores and allow the HPL energy to penetrate to the root better - this is especially great for those who are treating hair that is coarse and thick. Both devices have enough built-in flashes to give you a lifetime of treatments so you don't need to worry about cartridge replacements.

Does it burn the hair at its root after the first time or after a while?

Hi Taliah,
The Infnity uses eHPL technology that opens up the pores and allows the optical light to get down the hair shaft to the root. Its important to have pigment in the hair to attract the energy. Blonde, white or grey hair usually does not have enough pigment to attract the energy. Our hair goes through 3 stages and the treatment is only effective on the Anagen phase in which the follicle is attached to the root. The Infinity will disable hairs in this stage so that the hair does not grow back. If the hair is thicker, it may get finer before being completely disabled. That's why it is important to treat every 2 weeks to ensure you are treating as many hairs in the Anagen stage as possible. After 4-6 treatments you will notice a significant reduction in hair growth then you may adjust your treatment schedule based on your results.

What temperature does it heat up the hair too?

The Infinity offers 5 energy levels with a maximum energy level of 4J/cm², so you can choose the level that is most comfortable for your skin. The great thing about HPL energy used in all our hair removal devices is that the light converts to heat quickly on the hair follicle; with minimal time spent on the skin, the treatment is pain free.

Dies the silk n work on black hair??

Yes. The built in HPL technology detects the pigment in the hair follicle and sends a energy down the hair shaft to disable hair growth. The ideal candidate is someone who has fair skin and dark hair. If you have medium or brown tones, the energy may be drawn to the skin tones first so that is why those with darker skin tones can only use it at lower energy levels. It is also important to shave before you treat so that the optical energy can reach down to the root of the hair shaft.

Will the Silk'n Infinity work on my head hair?

This product is not recommended for use on the scalp. It can be used from the cheekbone down however we also do not recommend for men's facial hair. Many men have had great success with treating the neck area as the treatment is helpful in diminishing in grown hairs.

Why the product I recieved dose not include the base shown on the picture?

The cleaning box is sold separately and currently only available in Europe.

I don't see the Cleaning box available for purchase, but the description says it's sold separately... where can I find it?

The cleaning box for the Infinity is only available in Europe at this time.

Is it cordless?

No, the Infinity is a corded unit that needs to be plugged in to use.

Hi, I'm interested in Silk'n Infinity Hair Removal Device. If i'm traveling to country which has power outlet off 220-240volt. Will it work? Thanks

Yes, our devices have dual voltage 100-240 V and can be used internationally.

is this device can remove gray hair?

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective.

Hello, I bought the Silk'n infinity 2.0 en juin in Hong Kong and I just used it six times. Now it doesn't work any more. When I connect the device with power supply，only the warning indicator light shines. I have no idea what happened. Hope for your answer. Cheers

You have reached the Silk'n North America team, servicing customers in the US and Canada. Please reach out to your local Silk'n team for further assistance: https://silkn.com/pages/international-contacts.

I want to buy 2 infinity hair removal. There is any discount I can use so it does not Cost that much. i also going to buy a cellulitis device. please give a coupon that inspire to buy the three things.

The Infinity is our newest hair removal device and is not being offered on our Halloween Sale. You will find the Silhouette is included in the Just Treats No Tricks Sale with an additional 15% off.

What comes with this machine? I've heard that the newer version is quite different from the old one and would love to know the difference between them.

The Infinity is our newest hair removal device which uses the same great HPL (Home Pulsed Light) technology and follow the same treatment schedule for the same results - In addition to optical light energy found in HPL, our new eHPL technology uses galvanic energy to open your pores, allowing the Infinity to treat thick, stubborn hairs right at their root even more effectively. The Infinity has a Quartz bulb which allows for quick reloading and faster pulses.

I have some gray hairs and lighter hairs that I would like to use your product on. Does it work on this type of hair.

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective. If you have auburn hair (more brown than red) or dark/mousy blonde hairs, it may work for you but please keep in mind that it will take more treatments before you see results.

Will it remove coarse hair on a womens face and chin, i have tried at least 4 other hair removals and they didnt get the coarse hair on my chin. Im in my 60's, can't take estrogen

Hair on the face tends to be more coarse and deeply rooted. When treating the face we recommend once per week - this does not guarantee faster results however, it would increase your chances of catching the hairs in the active stage of growth.

Does infinity work on light hair color?

Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective. If you have auburn hair (more brown than red) or dark/mousy blonde hairs, it may work for you but please keep in mind that it will take more treatments before you see results.

You state with the Infinity, there is a possibility that lighter hair may be treatable, but with the Express it's stated that there is no possibility that lighter hair is treatable. Is there a difference between the type of "beam" between the two devices?

All of our hair removal products use the same great HPL (Home Pulsed Light) technology and follow the same treatment schedule for the same results. In addition to optical light energy found in HPL, our new eHPL technology uses galvanic energy to open your pores, allowing the Infinity to treat thick, stubborn hairs right at their root even more effectively.

I had the original Silkn Flash and Go and had great results. I upgraded to the Flash and Go Express for faster treatments but found that it wasn't as powerful as the original and didn't work on my lighter hairs. Will this unit perform better on the hairs the Flash and Go missed?

All of our hair removal products use the same great HPL (Home Pulsed Light) technology and follow the same treatment schedule for the same results. The difference between all of our models is the shape, color, and number of flashes that come pre-loaded/per cartridge with each machine. Light hairs may not respond well to the treatment, due to the lack of pigment.

It can use with 240 volts plug or not? Thank you

All of our device are dual voltage 100V to 240V

This product is expensive, if I buy it and it does not work will I get my money back?? Because it is not on the list of the products in the specifications, although you put the logo of the money back guarantee, so I am confused.

Silk’n provides a 60 Day Money Back Guarantee for All Hair Removal Devices (excluding replacement cartridges). Please visit our website to view our Return policy. https://silkn.com/pages/returns

Bought this from Korea and it came with detachable 220v plug. Once removed I can see 110v plug stuck in there bu not sure how to pull those out. Please help.

There is a pulldown tab where the extra prongs can be replaced. Our hair removal devices in North America no longer include the extra prongs for the adapter.

How does it work for the bikini area

The bikini line is a common treatment area for Silk'n users, however you must be careful when getting too close to the genital area. The bikini line would be considered skin along the lower abdomen and between the legs that is exposed by bikini style undergarments. We do not recommend treating the genital area but consider completing a full bikini - which will be very close, but not a full Brazilian.

Can you go in the sun after treatment?

Tanned skin particularly following sun exposure, contains large quantities of the pigment Melanin. This applies to all skin types and complexions, including those that don’t seem to tan quickly. The skin sensor on our devices does not detect activated melanin so just because the skin is technically light enough for a safe treatment, an adverse effect may take place if the skin was recently exposed. The presence of large quantities of Melanin exposes the skin to higher risk of adverse effects when using our hair removal or any other energy based treatment, including blisters, and skin color changes (hyper- or hypo-pigmentation). It is important to avoid un-protected sun exposure for at least 4 weeks before and after treatments.

How many pulses

The Infinity has approximately 400,000 pulses. This is enough flashes to last a lifetime of treatments.

Is the flash safe for the eyes? What kind of glasses do I need?

It is completely safe to use without safety goggles/glasses and your machine is fitted with an added safety feature that does not allow a flash to go off in mid-air. If you find the light too bright, close your eyes and/or turn your head away for the light during each flash. Some customers prefer to wear their regular sunglasses, but the light emitted is similar to that of a camera flash.

can this be used for whiskers? I am a man.

We do not recommend using our HPL hair removal devices on male facial hair; it can be difficult to treat and it may not be the look you desire. The end result will be that of unnaturally smooth skin vs. a freshly shaven appearance. Treating the neck area, however, has been proven to be quite successful for men – leaving a natural appearance. Although there are men who use our hair removal devices who are wanting to remove hair permanently.

Does it work on white hair

Our Silk'n hair removal devices are not effective on blonde/white or grey and some shades of red hairs. The device requires pigmentation in the hair for the light to 'find' the hairs, and so without pigment the treatments are ineffective. If you have auburn hair (more brown than red) or dark/mousy blonde hair, it may work for you but please keep in mind that it will take more treatments before you see results.

Does it work on brown/black/dark skin? Will it decrease hair growth without burning the skin?

We would recommend our Infinity to our customers with darker skin tones. The great thing about the Infinity is that it does have a broader skin tone range compared to previous models. The added Galvanic energy allows for the optical light to better treat thicker, coarser hairs. Most people with more pigment in their skin tone will only be able to use it at the lower energy levels but it may take a little longer, you can get results even at Level 1.

What is the j/cm of the laser?

The maximum output is 5j/cmq

What do we have to do if we miss a treatment session by a couple of weeks? I started Silkn infinity hair removal for my body and for the first 3 treatments I used it every 2 weeks. Then I got very sick and couldn’t use it for a month. What should I do? Should I start all over again?

We recommend treating at the highest energy level you are able to tolerate and where your skin tone is most suitable in order to maximize the effectiveness of each session. The schedule in the manual is a general guideline as the average user starts to see results within 4-6 treatments. What you should start to see are ""bald spots"" or patchiness in the treated area. Hair growth is very personal and individuals may have very persistent hair growth. In these cases, continue to treat every 2 weeks until you start to see the less hair growth.  You may try treating once a week. Although this does not guarantee faster results, it would increase your chances of catching the hairs in the active stage of growth and hairs in certain areas are known to grow at different times and grow thicker.

Can I used it on unibrow?

All of our hair removal devices can safely be used on any facial area below the cheekbone (sideburns, cheeks, jawline/chin, upper lip) and most other areas on the body. We do not recommend treating above the eyebrow.

Can i use the device on Brazilian area?

How fast does the gliding flash?

With its quartz bulb, the device is able to reload faster than other technologies, allowing for more pulses in a shorter amount of time for speedy treatment that fits your schedule. The glide option pulses while holding the trigger button down while treating. 

How fast is the pulsing light/gliding? For the infinity model? Is it as fast as the express hair removal?

The Flash&Go Express and Infinity with its quartz bulb are able to reload faster than other technologies, allowing for more pulses in a shorter amount of time for speedy treatment that fits your schedule.